🔄 RETURN AND REFUND POLICY

The FARZEN store, operated by the sole proprietorship Les Fans de Winona, is committed to providing its customers with clear and transparent return and refund conditions.

🚀 QUICK SUMMARY

🔄 Return request window: 45 to 60 days depending on destination (commercial gesture beyond the legal 14-day period)
💸 Refund: full refund in case of non-conformity or delivery delay exceeding the contractual deadline
📦 Return shipping costs: at the customer's expense unless the error is ours
📧 Contact: contact@campdebasefarzen.com

1. RETURN CONDITIONS

In accordance with European regulations, customers have a legal withdrawal period of 14 calendar days from the date of receipt of their order.
As a commercial gesture, the FARZEN store offers an extended period depending on the destination zone:

• 45 calendar days: France, European Union, International Zone A and B, Middle East (excluding Lebanon and Iraq)
• 60 calendar days: destinations marked with an asterisk in the Shipping Policy (Lebanon, Iraq, Brazil, Argentina, West/East/Central/Southern Africa, Turkey, Russia, Venezuela, French Overseas Territories, Extended Asia, Rest of Central America), due to local logistical or customs constraints.

Returns must involve unused products, in their original packaging, with all accessories and documents provided.

2. HOW TO MAKE A RETURN

Contact customer service within 48 hours of receipt if the product is damaged, missing, or non-conforming:

✉️ contact@campdebasefarzen.com
📞 +33 (0)7 66 38 41 58

Customer service will provide you with a return authorization number and the address of the appropriate return center. Ship the product with a tracking number to ensure parcel traceability.

3. RETURN SHIPPING COSTS

Return shipping costs are at the customer's expense, except in the case of a store error (damaged product, incorrect item, missing parcel).
For international returns, it is recommended to use a traceable and insured postal service.

⚠️ For destinations with complex customs procedures (Brazil, Argentina, Lebanon, Iraq), customs fees related to the return are exclusively at the customer's expense.

4. REFUND

Once the parcel is received and verified, the refund is processed within 10 business days using the original payment method.
If the contractual delivery deadline is exceeded (see section 3 of the Shipping Policy), the customer may request a full refund even if the parcel is in transit, without having to return the product:

✉️ contact@campdebasefarzen.com

5. NON-REFUNDABLE PRODUCTS

• Personalized or made-to-order products
• Products whose packaging or accessories have been damaged by the customer
• Opened or used products

6. LIABILITY

The FARZEN store cannot be held responsible for delays or losses during the return if the parcel is not properly tracked or insured.

7. COMPANY INFORMATION

Company name: Les Fans de Winona — Sole Proprietorship
Registered office: 60 Rue François 1er, 75008 Paris, France
Management address: 15 Rue de l'Oiseau, 71700 Le Villars, France
✉️ contact@campdebasefarzen.com
📞 +33 (0)7 66 38 41 58