📦 SHIPPING AND DELIVERY POLICY

The FARZEN store, operated by the sole proprietorship Les Fans de Winona, is committed to full transparency regarding its international shipping and delivery conditions.

🚀 QUICK SUMMARY

📦 Dispatch: within 3 to 5 business days
🚚 Estimated delivery: 10 to 56 days depending on destination
🌍 Delivery: free worldwide
🔎 Tracking: individual tracking number sent by email

1. ORDER PROCESSING

Each order is processed and dispatched within 3 to 5 business days after payment confirmation. An individual tracking number is sent by email as soon as the order is shipped.

👉 Items from the same order may be shipped separately depending on availability and their logistics centre of origin — each parcel has its own tracking number.

⚠️ Exceptional periods: during certain international logistics periods (particularly at the beginning of the year), processing time may be extended to 10 to 15 business days.

2. ESTIMATED DELIVERY TIMES

Our products are shipped from logistics warehouses located primarily in Asia. Timeframes are expressed in calendar days, excluding peak demand periods.

Overview by zone:

🌍 Destination	⏱ Estimated timeframe	📦 Contractual deadline
🇫🇷 Metropolitan France	14 to 28 days	45 days
🇫🇷 French Overseas Territories	21 to 49 days	45 / 60 days*
🇪🇺 European Union	17 to 39 days	45 days
🌍 International Zone A (USA, Canada, Australia, North Asia)	10 to 28 days	45 days
🌍 International Zone B (UK, Switzerland, South-East Asia…)	17 to 39 days	45 days
🌍 International Zone C (Turkey, Russia, Venezuela)	21 to 56 days	60 days*
🌍 Middle East (incl. Lebanon and Iraq: 28–49 days*)	14 to 49 days	45 / 60 days*
🌏 Asia	21 to 49 days	45 / 60 days*
🌎 Latin America (incl. Brazil and Argentina: 28–49 days*)	21 to 49 days	45 / 60 days*
🌍 Africa	21 to 56 days	45 / 60 days*

* Extended contractual deadline of 60 days applicable for destinations with complex customs procedures.

🇫🇷 France

• Metropolitan France: 14 to 28 days
• Réunion, Mayotte: 21 to 42 days
• New Caledonia and other overseas territories: 28 to 49 days*

🇪🇺 European Union

• Western Europe: 17 to 31 days
• Southern Europe: 21 to 35 days
• Northern Europe: 21 to 35 days
• Eastern Europe: 25 to 39 days

🌍 International — Zone A (short timeframes)

• Japan, Singapore, Hong Kong, Taiwan, Macao: 10 to 21 days
• United States, Canada: 14 to 28 days
• Australia, New Zealand: 14 to 28 days

🌍 International — Zone B (standard time frames)

• United Kingdom, Switzerland, Norway: 17 to 31 days
• South-East Asia (Malaysia, Thailand, Vietnam, Philippines…): 17 to 31 days
• India, Pakistan, Bangladesh: 21 to 39 days*
• Georgia, Ukraine: 21 to 35 days

🌍 International — Zone C (extended time frames)

• Turkey: 21 to 42 days*
• Russia, Tajikistan: 28 to 49 days*
• Venezuela: 35 to 56 days*

🌍 Middle East

• United Arab Emirates: 14 to 25 days
• Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: 14 to 28 days
• Jordan, Israel: 17 to 31 days
• Lebanon, Iraq: 28 to 49 days*

🌏 Asia

• China, Mongolia, Nepal, Bhutan, Sri Lanka: 21 to 35 days
• Myanmar, Laos, Cambodia: 28 to 49 days*

🌎 Latin America

• French Guiana: 21 to 35 days
• Mexico, Colombia, Chile, Costa Rica, Panama: 21 to 35 days
• Peru, Ecuador, Bolivia, Paraguay, Uruguay, Guyana, Suriname: 25 to 42 days
• Rest of Central America: 25 to 42 days*
• Brazil, Argentina: 28 to 49 days* (complex customs procedures)

🌍 Africa

• North Africa: 21 to 35 days
• West and East Africa: 28 to 49 days*
• Central and Southern Africa: 35 to 56 days*

* Extended timeframe: local customs procedures may significantly lengthen delivery times. The extended contractual deadline of 60 days applies (see section 3).

3. CONTRACTUAL DEADLINE

General contractual deadline: 45 calendar days from order confirmation, applicable to all destinations except those marked with an asterisk.

Extended contractual deadline: 60 calendar days for destinations marked with an asterisk (Lebanon, Iraq, Brazil, Argentina, West/East/Central/Southern Africa, Turkey, Russia, Venezuela…), due to local customs constraints.

👉 By placing an order, the customer acknowledges having read the time frames applicable to their destination and accepts the corresponding contractual deadline.

In the event that the applicable contractual deadline is exceeded, the customer may request a full refund without returning the parcel:
✉️ contact@campdebasefarzen.com

4. PEAK DEMAND PERIODS

• Chinese New Year (January/February): +10 to 15 days on processing
• Chinese National Holiday (1–7 October): +3 to 7 days
• Black Friday / Christmas (November–December): +7 to 14 days

👉 We recommend placing your orders in advance during these periods.

5. SHIPPING COSTS AND TAXES

🚚 Standard delivery: free on all orders
🇪🇺 European Union: VAT included — no taxes upon delivery
🌍 Middle East: possible customs duties at the customer's expense (generally 5% VAT in Gulf countries)
🌎 Latin America: variable customs duties and taxes depending on the country, exclusively at the customer's expense (particularly in Brazil and Argentina)
🌍 Rest of the world: possible customs duties or import taxes exclusively at the customer's expense

👉 We recommend checking local duties and taxes before placing an order.

6. TRACKING AND RECEIPT

🔎 Personalized tracking link sent by email upon dispatch
📦 Each item has its own tracking number
📬 Orders may be delivered in several parcels depending on availability and warehouse of origin

⚠️ For Lebanon and Iraq, tracking may be partial or stop upon entry into the territory.

Problem upon receipt? Any anomaly must be reported within 48 hours of delivery:
✉️ contact@campdebasefarzen.com
📞 +33 (0)7 66 38 41 58

7. LIABILITY

The FARZEN store cannot be held responsible for delays attributable to:

• carriers and postal services
• customs services in the destination country
• exceptional circumstances beyond our control (strikes, weather conditions, health restrictions, etc.)

These situations do not affect the right to a refund in the event that the applicable contractual deadline is exceeded.